Terms of Service

Preamble

These Terms of Service (“Terms”) form a binding agreement between you (“Merchant”, “you”) and Jonayed Ahmed Riduan, carrying on business as StoreBaze, an individual sole-proprietorship with its principal place of business at Apt 305, 3400 Avenue Linton, Montreal, Quebec, H3S 1T2, Canada (“StoreBaze”, “we”, “our”, “us”).

By creating an account, clicking “I agree”, or using the StoreBaze platform, you accept these Terms. If you do not accept, do not use the platform.

Throughout the Terms you will find “Which means” boxes that translate dense clauses into plain language. These boxes are informational only. If there is a conflict between the formal clause and the “Which means” box, the formal clause governs.

1. Definitions

• “Platform” means the StoreBaze software-as-a-service platform, including the merchant dashboard, storefront rendering, page builder, and any related APIs, subdomains, custom-domain routing, and email infrastructure.
• “Services” means access to and use of the Platform under the Terms and any applicable subscription plan.
• “Store” means an online storefront operated by you on the Platform.
• “Customer” means an end user who visits your Store, browses, or transacts on it.
• “Content” means text, images, product data, customer data, marketing copy, code, and any other material you upload, generate, or transmit through the Platform.
• “Personal Data” has the meaning given by Quebec’s Act respecting the protection of personal information in the private sector (Law 25) and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA).
• “Fees” means the amounts payable by you for a subscription plan or add-on service.
• “Plan” means a subscription tier offered by StoreBaze (currently: Free, Basic, Business, Enterprise, or such other tiers as StoreBaze may offer from time to time).

2. Your Account

2.1 Eligibility. You must be at least 18 years old and legally capable of entering into a binding contract in your jurisdiction. If you sign up on behalf of a business, you represent that you have authority to bind that business.

2.2 Registration. You must provide accurate, current, and complete information at signup and keep it updated.

2.3 One owner per account. Each StoreBaze account has one legal owner. You may add staff members with limited permissions, but the account owner remains liable for all activity on the account.

2.4 Credentials. You are responsible for the security of your login credentials and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorized access.

2.5 Verification. We may require identity verification, business documentation, or additional information at any time. Failure to respond within a reasonable time may result in suspension.

3. Business Use Only

3.1 By using the Platform, you represent that you are contracting for the purpose of carrying on a commercial or business activity, and not for personal, family, or household purposes.

3.2 These Terms are a business-to-business contract. Consumer-protection statutes designed to protect natural persons acting outside their business activity (including, without limitation, the Quebec Consumer Protection Act) do not govern the relationship between you and StoreBaze.

3.3 Your Customers who buy from your Store are consumers of your business, not of StoreBaze. You are responsible for the consumer-protection obligations owed to your Customers.

4. Your Store & Your Customers

4.1 You are the seller of record. Every transaction on your Store is a contract between you and your Customer. StoreBaze is not a party to that transaction.

4.2 Your policies. You must publish and maintain on your Store, in a manner reasonably accessible to Customers, at minimum: (a) a privacy policy applicable to your Customers’ data, (b) a refund and returns policy, (c) a shipping policy where applicable, and (d) any other disclosures required by the laws applicable to your business or your Customers.

4.3 Compliance. You are solely responsible for compliance with all laws applicable to your business, including without limitation: sales tax collection and remittance (federal GST/HST, provincial sales taxes, US destination-based sales tax, or foreign VAT); consumer-protection laws in the jurisdictions where your Customers are located; product-safety regulations; import/export controls; industry-specific licensing; and privacy laws applicable to your Customers.

4.4 Content ownership. You retain all ownership rights in Content you upload. Section 8 governs the licence you grant StoreBaze to operate the Platform.

4.5 Prohibited use. You must comply with the Acceptable Use Policy. Violations may result in immediate suspension or termination under Section 14.

5. Fees, Billing, Renewals & Plan Changes

5.1 Fees. Fees for each Plan are published on our pricing page and displayed at signup. Fees are quoted in Canadian dollars unless otherwise stated. Fees are exclusive of applicable taxes (GST, QST, HST, PST, VAT, or foreign equivalents), which are added at checkout where required.

5.2 Payment method. You must maintain a valid payment method (credit card or supported alternative) authorized for recurring charges via our payment processor, Stripe, Inc. Your payment method authorizes StoreBaze to charge Fees automatically each billing cycle.

5.3 Trial period. New Merchants may be granted a free trial of a paid Plan (currently 14 days). At the end of the trial, if you have not selected a Plan or provided a payment method, your Store may be moved to a Free plan or deactivated per Section 6. Trial periods are non-renewable and offered at StoreBaze’s discretion.

5.4 Automatic renewal. Subscriptions renew automatically at the end of each billing cycle (monthly or annual, as applicable) until cancelled. By subscribing, you authorize recurring charges until you cancel.

5.5 Plan upgrade. When you upgrade to a higher Plan, the upgrade takes effect immediately. You are charged a prorated amount for the remainder of the current billing cycle, plus the new Plan’s full amount at your next renewal.

5.6 Plan downgrade or cancellation. When you downgrade to a lower paid Plan or to the Free plan, or when you cancel your subscription, the change takes effect at the end of your current paid billing period. You retain access to your current Plan’s features until the end of the paid period. No refunds or credits are issued for the unused portion of the current period. This aligns with standard industry practice.

5.7 Feature revocation on downgrade. When a downgrade takes effect, features exclusive to the previous Plan are revoked. Without limitation: custom domains attached to a lower Plan than required are unlinked; products or storefront pages exceeding the new Plan’s limits become unpublished (Content is not deleted; you may republish after upgrading again).

5.8 Failed payments and dunning. If a scheduled charge fails, StoreBaze will retry the charge in accordance with our dunning schedule (typically 3–4 attempts over 21 days). During dunning your Store remains active. If all retry attempts fail, your subscription is cancelled and Section 6 applies.

5.9 Fee changes. StoreBaze may change Plan pricing, features, or billing cycles by giving you at least 30 days’ notice by email before the change takes effect on your account. Continued use of a paid Plan after the effective date constitutes acceptance of the new Fees.

5.10 Refunds. Except where required by applicable law, all Fees are non-refundable. StoreBaze may, in its sole discretion, issue goodwill credits or partial refunds; doing so does not obligate StoreBaze to do so on any other occasion.

5.11 Chargebacks and disputes. If you dispute a Fee, contact [email protected] first. Filing a chargeback with your card issuer for a valid, undisputed Fee is grounds for immediate suspension under Section 14.

5.12 Taxes. You are responsible for any withholding taxes, self-assessed reverse-charge taxes, or use taxes applicable to your consumption of the Services under the laws of your jurisdiction.

6. Account Deactivation, Purge & Data Retention

6.1 Cancellation by you. You may cancel your subscription at any time from the merchant dashboard. Cancellation is subject to Section 5.6.

6.2 Deactivation. After the end of your current paid period (following cancellation, non-payment, or downgrade to a Plan you no longer meet the requirements for), your Store enters a deactivated state. During deactivation:

• Your storefront is taken offline and returns a “Store Not Found” page to visitors.
• Custom domains attached to the Store are unlinked.
• Your merchant dashboard remains accessible for account management only.
• Your Content, product data, order history, and Customer records are retained.

6.3 Grace period. Deactivation is followed by a 30-day grace period during which you may reactivate your Store by re-subscribing to a paid Plan or (where applicable) resuming payment. Reactivation restores your storefront and all Content to their prior state.

6.4 Permanent purge. At the end of the 30-day grace period, if you have not reactivated, your account and associated data are permanently deleted, subject to Section 6.5. This process (the “Purge”) cascades across the Platform and cannot be reversed. The Purge includes, without limitation: products, storefront pages, media uploads, drafts, subscribers, categories, blogs, page-builder revisions, dunning records, event log entries, email log entries older than 90 days, and staff records.

6.5 Retained data after Purge. Certain data is retained after the Purge for legal, regulatory, or fraud-prevention purposes:

• Order records older than seven (7) years are deleted at Purge; order records younger than seven (7) years are anonymized in place (Customer name, email, address replaced with placeholders) and retained until they age past the seven-year mark, at which point they are deleted. This aligns with Canada Revenue Agency and Quebec Revenue Agency record-keeping requirements.
• Payment transaction records required by Stripe or by anti-money-laundering laws are retained as required by those third parties or laws.
• Event log entries are retained indefinitely with the merchant identifier anonymized.
• Backups may retain purged data for up to an additional 30 days before rotating out.

6.6 Subdomain reuse. After the Purge, your storename.storebaze.com subdomain is released and may be reassigned to a new Merchant on a first-come, first-served basis. StoreBaze has no obligation to reserve subdomains.

6.7 Export before Purge. You may export your data at any time before the Purge from the merchant dashboard. StoreBaze is not obligated to provide exports after the Purge is complete.

7. Acceptable Use

7.1 Your use of the Platform is subject to our Acceptable Use Policy, which forms part of these Terms.

7.2 Violation of the AUP is a material breach of these Terms and may result in warning, feature restriction, suspension, immediate termination, and, where applicable, reporting to law-enforcement authorities.

8. Intellectual Property

8.1 Your Content. As between you and StoreBaze, you retain all ownership rights in your Content.

8.2 Licence to StoreBaze. You grant StoreBaze a worldwide, non-exclusive, royalty-free licence to host, cache, transmit, display, format, adapt (for technical compatibility), and make copies of your Content solely as necessary to provide, secure, and improve the Services and to comply with legal obligations. This licence terminates when the Content is deleted from the Platform, except to the extent StoreBaze must retain copies to comply with law or Section 6.5.

8.3 Waiver of moral rights. To the extent permitted by Quebec law, you waive, and agree not to assert, any moral rights in your Content against StoreBaze in connection with the licence granted in Section 8.2. This waiver does not extend beyond the operation of the Services.

8.4 StoreBaze’s IP. The Platform, including all software, page-builder templates and themes, block libraries, brand elements, and documentation, is owned by StoreBaze or its licensors and is protected by copyright, trademark, and other intellectual-property laws. Except for the limited right to access and use the Services under these Terms, no ownership rights are transferred to you.

8.5 Trademarks. “StoreBaze” and the StoreBaze logo are trademarks of Jonayed Ahmed Riduan. You may not use them without prior written consent, except that you may state truthfully that your Store is powered by StoreBaze.

8.6 Feedback. If you send us suggestions, ideas, or feedback about the Platform, StoreBaze may use them without restriction or compensation to you.

8.7 No reverse engineering. You may not reverse-engineer, decompile, disassemble, scrape, or attempt to derive the source code of the Platform, except to the extent such restriction is prohibited by applicable law.

8.8 Copyright infringement notices. If you believe Content on the Platform infringes your copyright, send a written notice to [email protected] including: (a) identification of the copyrighted work; (b) identification of the infringing material and its location; (c) your contact information; (d) a good-faith statement that the use is not authorized; (e) a statement under penalty of perjury that the information is accurate and you are authorized to act on the owner’s behalf; and (f) your physical or electronic signature.

9. Third-Party Services

9.1 The Platform integrates with third-party services, including without limitation: Stripe, Inc. (payment processing), Resend, Inc. (transactional email delivery), Cloudflare, Inc. (DNS, CDN, and DDoS protection), MongoDB, Inc. (database hosting), and DoorDash Technologies, Inc. (delivery integration for participating Merchants).

9.2 Your use of a third-party service is governed by that service’s own terms. StoreBaze is not responsible for the availability, performance, or actions of third-party services. If a third-party service becomes unavailable, StoreBaze may substitute an equivalent service on reasonable notice.

9.3 StoreBaze does not endorse any third-party service beyond noting that it is integrated with the Platform.

10. Confidentiality

10.1 Each party (“Discloser”) may share with the other (“Recipient”) information that is marked confidential or that a reasonable person would understand to be confidential (“Confidential Information”).

10.2 The Recipient shall (a) protect the Confidential Information with the same degree of care it uses for its own confidential information (and no less than a reasonable standard), (b) use it only to perform the Recipient’s obligations or exercise its rights under these Terms, and (c) not disclose it to any third party except to Recipient’s employees, contractors, and advisors who have a need to know and who are bound by confidentiality obligations at least as protective as those in this Section.

10.3 Confidential Information does not include information that (a) is or becomes publicly known through no fault of the Recipient, (b) was known to the Recipient before disclosure, (c) is independently developed by the Recipient without reference to the Confidential Information, or (d) is rightfully received from a third party without confidentiality obligations.

10.4 The Recipient may disclose Confidential Information as required by law or legal process, provided that (where legally permitted) the Recipient gives the Discloser reasonable prior notice to seek a protective order.

11. Warranties Disclaimer

11.1 THE PLATFORM AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

11.2 WITHOUT LIMITING THE FOREGOING, STOREBAZE DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, UNINTERRUPTED OR ERROR-FREE OPERATION, ACCURACY OR COMPLETENESS OF ANY DATA, OR THAT DEFECTS WILL BE CORRECTED.

11.3 STOREBAZE DOES NOT WARRANT THAT THE PLATFORM WILL MEET YOUR REQUIREMENTS, THAT IT WILL BE COMPATIBLE WITH ANY PARTICULAR HARDWARE OR SOFTWARE, OR THAT ANY GIVEN LEVEL OF UPTIME OR SUPPORT RESPONSE TIME WILL BE ACHIEVED. NO SERVICE-LEVEL AGREEMENT IS OFFERED UNLESS EXPRESSLY AGREED IN A SEPARATE SIGNED WRITING.

11.4 ANY LEGAL WARRANTY IMPOSED BY THE CIVIL CODE OF QUÉBEC OR OTHER APPLICABLE LAW THAT CANNOT BE EXCLUDED IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY THAT LAW.

12. Limitation of Liability

12.1 Excluded damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL STOREBAZE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST DATA, LOST GOODWILL, BUSINESS INTERRUPTION, OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND WHETHER OR NOT STOREBAZE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 Aggregate cap. THE AGGREGATE LIABILITY OF STOREBAZE ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY YOU TO STOREBAZE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) CANADIAN DOLLARS FIVE HUNDRED (CAD $500).

12.3 Carve-outs. Nothing in this Section limits liability for (a) gross negligence, (b) intentional fault, or (c) any liability that cannot be excluded or limited under applicable law (including under Article 1474 of the Civil Code of Québec).

13. Indemnification

13.1 You agree to defend, indemnify, and hold harmless StoreBaze and Jonayed Ahmed Riduan personally, and their respective successors, assigns, contractors, and agents, from and against any and all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• (a) your Content;
• (b) your Store, your products, your services, and your Customer relationships;
• (c) your breach of these Terms or the Acceptable Use Policy;
• (d) any claim that your Content or your Store infringes the intellectual-property rights, privacy rights, or other rights of a third party;
• (e) your violation of any law or regulation applicable to your business;
• (f) any tax authority claim against StoreBaze arising out of your failure to collect, remit, or account for taxes on your transactions.

13.2 StoreBaze will (a) promptly notify you of the claim, (b) permit you to control the defence and settlement, provided you do not settle in a way that admits liability or imposes obligations on StoreBaze without StoreBaze’s prior written consent, and (c) cooperate reasonably at your expense.

14. Term & Termination

14.1 Term. These Terms take effect when you accept them and continue until terminated as set out below.

14.2 Termination by you. You may terminate by cancelling your subscription per Section 5.6 and (if you wish) deleting your account. Section 6 governs post-cancellation lifecycle.

14.3 Termination by StoreBaze for breach. StoreBaze may suspend or terminate your account, immediately and without prior notice, if:

• (a) you materially breach these Terms or the AUP;
• (b) your account is used for illegal activity, fraud, or activity that creates security or reputational risk to StoreBaze or its Merchants;
• (c) you fail to pay Fees when due and remain unpaid after Section 5.8 dunning attempts are exhausted;
• (d) your Content violates Section 8 or the AUP;
• (e) StoreBaze reasonably determines that continuing to serve you presents legal risk to StoreBaze.

14.4 Termination for convenience by StoreBaze. StoreBaze may terminate your subscription for any reason on 30 days’ written notice by email. If StoreBaze terminates for convenience while you are on a paid Plan, StoreBaze will refund the unused prorated portion of pre-paid Fees.

14.5 Effect of termination. On termination, your right to access the Platform ends. Section 6 governs data retention and Purge. Sections that by their nature should survive termination (including Sections 5.10, 5.12, 6, 8, 10, 11, 12, 13, 17, and 18) survive.

14.6 No liability for termination for cause. StoreBaze is not liable to you or any third party for terminating or suspending your account for cause under this Section.

15. Changes to These Terms

15.1 StoreBaze may modify these Terms from time to time.

15.2 Material changes. For material changes (including changes to fees, refunds, liability, dispute resolution, or the scope of the licence in Section 8), StoreBaze will notify you by email at least 30 days before the changes take effect and will post an updated “Last updated” date at the top of these Terms. Continued use of the Platform after the effective date constitutes acceptance.

15.3 Non-material changes. For clarifications, typographical corrections, updates to sub-processor lists, or other non-material changes, StoreBaze may update the Terms by posting the updated version to the website.

15.4 Rejecting a change. If you do not accept a material change, your sole remedy is to cancel your subscription per Section 5.6 before the change takes effect. Once the change takes effect, continued use is acceptance.

16. Assignment

16.1 You may not assign or transfer these Terms, in whole or in part, without StoreBaze’s prior written consent. Any purported assignment in violation of this Section is void.

16.2 StoreBaze may assign these Terms, in whole or in part, without your consent (a) to an affiliate, (b) to a successor entity by way of merger, acquisition, or sale of substantially all assets, (c) in connection with the incorporation of the StoreBaze business into a corporation of which Jonayed Ahmed Riduan is a controlling person, or (d) to another entity acquiring the StoreBaze business.

16.3 These Terms bind and inure to the benefit of the parties and their respective successors and permitted assigns.

17. Governing Law & Dispute Resolution

17.1 Governing law. These Terms are governed by the laws of the Province of Québec and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles.

17.2 Jurisdiction. Any dispute arising out of or in connection with these Terms shall be brought exclusively before the courts of the Province of Québec, in the judicial district of Montreal. Each party irrevocably submits to the jurisdiction of those courts and waives any objection based on forum non conveniens.

17.3 Informal resolution first. Before filing a formal claim, you agree to attempt to resolve the dispute informally by contacting [email protected] and allowing StoreBaze 30 days to respond and attempt resolution in good faith.

17.4 Class-action waiver. To the maximum extent permitted by law, any claim between the parties shall be brought individually and not as part of a class, consolidated, or representative action.

17.5 UN Convention on Contracts for the International Sale of Goods. The UN Convention on Contracts for the International Sale of Goods does not apply to these Terms.

17.6 English-language version prevails. These Terms are prepared in English. StoreBaze may make a French translation available. In the event of any inconsistency or conflict between the English version and any translation, the English version prevails. The parties have expressly agreed that these Terms be drafted in English.

Les parties ont expressément demandé que ces conditions soient rédigées en anglais.

18. General

18.1 Entire agreement. These Terms, together with the Acceptable Use Policy, the Privacy Policy, and any policy or addendum expressly incorporated by reference, constitute the entire agreement between the parties regarding the Platform and supersede all prior or contemporaneous communications.

18.2 Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid or unenforceable provision shall be interpreted to accomplish, to the extent possible, the parties’ original intent.

18.3 No waiver. A failure or delay in enforcing a right under these Terms is not a waiver of that right. Any waiver must be in writing to be effective.

18.4 Force majeure. Neither party is liable for delay or failure to perform (other than payment obligations) due to causes beyond its reasonable control, including without limitation acts of God, war, terrorism, civil unrest, pandemic, government action, labour disputes, third-party service outages, or internet or telecommunications failures.

18.5 Notices. Notices to you may be sent to the email address on your account or displayed in the merchant dashboard. Notices to StoreBaze must be sent to [email protected] with a copy to Apt 305, 3400 Avenue Linton, Montreal, Quebec, H3S 1T2, Canada.

18.6 Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship.

18.7 Third-party beneficiaries. There are no third-party beneficiaries to these Terms.

18.8 Headings. Section headings are for convenience only and do not affect interpretation.